This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. your current driving licence Easily manage your Mersey Tunnel Fast Tag with this app. We will need to see proof of your address. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. We usually operate a reliable service however sometimes things can go wrong. Once payment has been approved, the barrier will rise. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. You may find the answer or help you need there. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. What happens if I need to make more than my planned journeys? If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. You can call our Customer Service Contact Centre on 0151 330 1004. via your dashboard where you can view your statement or see an itemised history of journeys made. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Please ensure you leave enough credit to cover any journeys that you need to make. No trains are running from the station. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. your V5C vehicle registration form showing the vehicle is registered to your address. We aim to have normal service resumed as swiftly as possible. Step 2. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. We are sorry for any inconvenience caused. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). -If you change your nominated vehicle you must let us know by calling. The toll fee will be deducted from your T-FLOW account. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. Minimum charge one hour. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. You can register a vehicle to only one T-FLOW account. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. You receive the enhanced rate of mobility component of the Personal Independence Payment. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We are sorry for any inconvenience caused. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. You may appeal within one month of the date of your decision outcome. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. This same problem is also common with the letter D and C etc. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk Minimum charge one hour. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. I have a foreign licence plate can I still register? We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. 8am to 8pm - Saturday, Sunday and Bank Holidays. The full amount of your top up is credited towards any journeys. Share Vehicle Details. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. No discounts will be given on cash or card payments. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. To update, visit bit.ly/3GgiZ2h . What do the traffic light and lane display messages mean? With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. For full details on how we manage your personal data please refer to our. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Penalty surcharge 60, 350 per hour. Mersey Tunnels Fast Tag top up and account queries. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. No trains are running from the station. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. You must notify Merseytravel of any change to your address, vehicle registration or personal information. You are able to top up your fast tag securely from this app. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. For maximum convenience we recommend fixed monthly Direct Debit payments to your If this information changes, for any reason, you must notify us immediately. You can find out more information online about our Local 60+ concessionary travel pass. Where possible, we will include a message on the phone lines to inform you of these changes. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. I have read and accepted the terms and conditions. No trains are running from the station. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. What do I need to qualify for concessionary travel? All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. This application provides the best possible management for your Mersey Tunnels Fast Tag. Yes, it is a condition of issue that is strictly monitored. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. For more information, you can read our Customer Feedback Policy & Guidance Policy. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. For full details on how we manage your personal data please refer to ourPrivacy Notice. The toll fee will be deducted from your T-FLOW account. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. As was previously the case, a number of vehicles can be added to one account for electronic payment. We will refund any payments you have made to your Account. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels A new, improved website for Mersey . Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Our telephone number is 0151 330 1004. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. You can find out more information about the DVLA standards online here. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? . There is a restriction to four vehicles for each personal account. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. New customers can register for a T-FLOW account online. You receive the highest rate of mobility component of the Disability Living Allowance. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Try using the savings calculator to see how much you can save using T-FLOW. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Or you can visit a Merseytravel Centre. We aim to have normal service resumed as swiftly as possible. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Rail. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. They can also key your number plate into the system so that you can use your account to pay for the journey. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. The concession can only be used by you, the concession holder. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. What happens if I change my vehicle or it is stolen? Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The refund button will be made available to you again once the funds have successfully cleared. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Step 1. Get in Touch Before. T-FLOW account online at merseytunnels.co.uk. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. We aim to have normal service resumed as swiftly as possible. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Log in to manage your Mersey Tunnels account. Last updated on: 2021-08-30 Width which require a Police escort business use I have a foreign licence can. The step by step process into the system at the toll barrier on another vehicles toll.. 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