The background color and width are enforced by the table and corresponding style sheet. function onLoad() { Use the Data panel to see the variables and variable data types for a flow. The information provided is very helpful. }. I believe the help text on record producer doesnt take HTML format. Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. Here are some access controls to open up the instructions field so that a user can see the text. Let me show you the result before diving into the technical details. Name your variable set. My suggestion: for most purposes, just use this OOB topic. can we define a system property for this as fetching each variable via getcontrol seems to be troublesome as i want each variable which are coming up in ess should have same background color . Diversity, Inclusion, & Belonging Training. Keep it up. However, they are visible on other categories ServiceNow User Groups. Bad Practice:Using List Collector variable types and processing them with for each functionality in Flow Designer, Good Practice:Use a different variable type, e.g. One of my major project was Generic workflow which used to automate different forms with one workflow. The customized portals where customers can request . New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Have you made any updates to this script for Geneva? Give that a try and let me know how it goes, Is there a way to add the tooltip and not the Help Text for variables like Single Line Text, Reference. 8 hours ago When I attach a Document for this variable and submit the Record producer , it is not showing attachment on the Target record . I saw your workaround for the toggle method, is there a workaround for the other method? Gr8. Imagine we have a simple Catalog Item with two Variables: Short Description [Single Line Text] Description [HTML] We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. lists the input, Click the lock icon to open the watch list . If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. The same of course applies to ServiceNow. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? This is the completed video. You could probably come up with a client script to hack the label but I wouldnt recommend it. Selecting vaInputs then typing period (.) Hi Mark, I tried formatting the Help Text field using html and it didnt work Im just trying to put in line breaks and or \n didnt work. function onLoad() { I have tried both sets of togglehelp code, but neither seem to work with containers with help text. The script works correctly in all of my testing. Helsinki continues ServiceNows march towards breaking any sort of configuration flexibility in the tool. For those cases you can use the following catalog client scripts, which leverage the expand/collapse effect functionality I wrote about. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. 2. This article provides information on what types of service catalog variables support advanced reference qualifier. To get the form element you can simply use g_form.getControl(VARIABLE_NAME). Any suggestions. Each variable has its own data pill that developers can use to add the variable to action inputs. You can also view the icons within. Select the , 6 hours ago ServiceNow allows you to modify the CSS style of any field by adding a personalized style. There are two types of scripts in ServiceNow server-side and client-side, in the client-side, there are various areas such as UI action, UI policy, UI page, UI script, UI Macro, client script. This doesnt work in SNC current release. Steps to Reproduce Navigate to Service Catalog > Loading. After you save the variable set, you will get a related list at the bottom where you can add as many variables as you want Because this all needs to be done in javascript, the regular CSS rules youre used to need to be modified a bit. }. is it possible to give URL to label in service catalog? Do you have any other suggestions or new findings? This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. So you dont have to specify each variable? Geneva Workaround!!! Typing va suggests vaInputs, var, and vaVars. It worked. Types of service catalog variables. For reference fields you need to get the sys_display input element. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. Parameters: Return Example Furthermore, Multi-Row Variable Sets work perfectly together with the for each Flow functionality. The main benefit is that is saves a lot of time and effort during implementation as well as maintenance in the future. Thanks for letting me know. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if youre on Istanbul or later and just want help to always display for a particular variable. Thanks! 2022 by ServiceNow Elite. After implementingmore than 100 Catalog Items, I want to share my personal best practices. Checkboxes and labels are a little bit different, but they can be targeted through DOM manipulation in the same way. Textarea fields work the same way as normal fields. ServiceNow workflow - A sample Script to update all the catalog tasks with work notes; How to set Service Catalog Item variable value in ServiceNow workflow; Credential Management in ServiceNow discovery; Parse the CSV file upload in ServiceNow Service Portal; Establish Communication between two widgets in ServiceNow - Service Portal; Recent Comments background-color: orange; is there any way to change the variables background color globally? Only the label text can be easily and consistently manipulated. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. It should work with this script. Functionally, a variable set is just a container, so it has only two fields: Name and description. Your Terraform Admin should provide these to you. Yes, you would implement this as a catalog client script. 8 hours ago compare two variables on on a catalog item. Define variables with the same names on the subsequent catalog items. (not recommended) Use a client side UI script to manipulate the HTML on the fly. Imagine we have a simple Catalog Item with two Variables: We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. Is this JS code on the Script tab of a Record Producer? Then youre trying to get to the id attribute of an unfound element. The code under Switching help text open or closed instead of a toggle above dont seem to be working in Fuji. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of daily-catalog.com. This field is only relative to a specific catalog item, so I need to hide this field for any other Requested Item. Im hoping to have something in the next month or so but Im working on several other projects too. Very frustrating, but there are still some workarounds you can try. Unfortunately the answer is: it depends. toggleHelp(monitor.id); You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. When trying to display values from a List field in an email script you cant simply display the field name from the form. Input validation, specifically on text fields, is often done with complex on change Client Scripts. Hopfully someone else will be able to use this as well. Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. So far no dice. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. //Hide the original variable color: black; For Ex: if i click the priority label, it will go to new window for the information of particular label. I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. background-color: pink; Ive updated the article above with a solution that should be compatible with Fuji as well. Hi Guys, Can you please provide the source from where we can learn about such functions/ the source from where you were able to find the toggleHelp function? So I cloned the Variable SSN Widget and removed the Server Script that pulls from hr_profile. Hey Nancy, there is probably a way, but I dont have any sort of solution currently to do that. I have a question on the catalog variable style.. No. Hi Mark, did you ever complete a solution related to this? The Lookup using list field will populate a list of names as you, GlideList2 is a JavaScript class used to customize (v2) lists. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Preview. After submitting a Catalog Item, the list of variables is entirely displayed under the Additional Details section of the Requested Item. Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. A checkbox has only two possible valuestrue or false. I hope I havent embarrased myself with my explaination. var SAM = g_form.getControl(SAMApplicationList); In the HTML template, this single line of code will render the HTML variable. I know it doesnt allow HTML out of the box so just curious if you know of a way to add line breaks in the text? Here are some examples that you can use in your catalog items. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. I want to be able to change the text on a field label not just the style. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. Should this work in Dublin? Looking into a fix now. I did have time this morning to come up with an onLoad client script that should work though. Is there a way to tell the state of the Help field, On or Off. If youre seeing issues, it may be related to the timing of the form load or change. The list collector variable type in the service catalog is advantageous when it comes to allowing multiple selections on a catalog variable without creating a bank of checkboxes or a bunch of extra variables for users to read through, (but only if . This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. Heres a sample script that shows how you could do this, The result in the image above was produced by the following catalog client script. The user can now edit the field and set a new malicious value. Is it possible to change the tooltip to a different type of text? 2019 Daily-catalog.com. You can also provide help text for any service catalog variable. Would this include List Collectors? Just Now Several types of service catalog variables are provided. Instructions for performing this customization are outlined on the ServiceNow wiki. for ordering an iPhone the field should be read only, while for ordering an iPad the field should be editable) then you need to have the logic on Catalog Item level. Its not documented anywhere, but you can find out quite a bit just by viewing the dom. Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Hyphens are replaced by a camel-case convention for CSS styles. There are three steps: 1. Hi. This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. You did such an amazing job. ***Apologies, for the missing intro on the previous video. I can do it in a Client Script by looking for a tagName of LABEL, then setting the innerHTML attribute, but it doesnt seem to work in a Catalog Client Script. Out of the box, only the Short Description is displayed. Just remember to check those pages during each and every ServiceNow upgrade. When developing Catalog Items, it therefore crucial to ask yourself: What would happen if this Client Script/ UI Script or field setting was bypassed by a malicious user?. Unfortunately, this variable type behaves differently. ServiceNow removed this capability several years ago. Sure. For these variables, your catalog client script will have to replace that text in order to work correctly. For one client, I am using a variable set that is shared between a number of requests. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. For example, in the Tokyo release, Flow Designer cannot properly process the values of Collector Variables and will crash if the for each functionality is used (see following screenshots). July 31, 2019. Thanks a lot Again Mark.You are a true Guru of Service Now. You may have noticed as you have worked with checkbox variables in the service catalog that these methods don't apply. Good question. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! //Resize the Special Order Comments field In the following, I will provide a simple example on how a malicious user could bypass the read-only property on the client-side. So you can do html, but you open a huge security hole if you turn off the property. Heres how you can toggle the display of the help text for variables in your service catalog. the variable in question is DescriptionFieldInstructions. I've updated the article. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Of course, you will need to add the extension for multiple choice variables above if you have that requirement. Instructions for performing this customization are outlined on the ServiceNow wiki. Thanks for Reply. The ITSM 8.1 plugin brings support for ServiceNow Orlando. g_form.setDisplay(variables.special_order_comments, false); Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! Youll have to get the sys_id of the container start variable and use that directly like this. - One can use UI Macro to display icon for the reference field:- After creating UI Macro, to invoke it one needs to add the same in the attribute field of field dictionary. System UI -> UI scripts, theres no need to create a client script for the solution Travis shared. Please see below: Requestor and the Approver should be the same person. For this, the attacker can use the inspect feature of his Chrome browser and manipulate the corresponding HTML element by removing the read-only property. Navigate to Service Catalog > Catalog Definitions > Maintain Items. Here are some examples that you can use in your catalog items. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Looks like Geneva doesnt like setting the width of catalog item variable. var gr = current ; Click "Submit". Employee Center Several types of service catalog variables are provided. Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. Display some text on the form, just have to add the text to the instructions part of the variable. Reference qualifiers are used to filter records of the target table that gets referenced on. Heres an example that works for a variable named comments. This works for standard text fields. 2019 Conyx IT Solutions | ServiceNow Experts. Unfortunately, theres no easy way to get the control of a variable field on a standard form. You can use your javascript executor (ctrl+alt+shift+j) to see it working. background-color: orange; This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. textarea.style.height = (textarea.scrollHeight) + px; The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. 1 hours ago Using Widgets in Catalog Items. ServiceNow newb here. Do you create this as a UI Script? Very helpful! Define variables on the order guide. As a partner, you can leverage our expertise and experience to architect, design, manage ITSM applications to match your business and your clients needs. Be careful with these types of scripts. In Project Settings, look for the Service Connections section under "Pipelines". Applying styles to service catalog variables is possible however through the use of catalog client scripts. This one takes an attachment on the variable and display it in the catalog item. Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? Thanks in advance. var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. Does anyone know how to format the help text box? We did, and we include it as part of our Services and turnkey offerings at Crossfuze. If you have numerous Catalog Help nodes and you dont want to create a UI script for each Catalog Item that needs the auto show, I am using the following script as a global UI Script: I have it working in IE9, Chrome, and Firefox in my instance. Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. }. Would you please be able to offer some guidance? Notice there's a UI consisting of HTML (and Angular). Heres an example for a multiple choice variable named multichoice. Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. I also faced the similar problem and was able to resolve it using the above mentioned information . The customized portals where customers can request catalog items such as service and product offerings. Add variables to action inputs: From the Data panel With Data Pill Picker buttons Anything else I need to know? You can define service catalog variables with the catalog_admin role. I think that could be done with some client script DOM manipulation, but I really wouldnt recommend it because its kind of a hack. This was just what I was looking for, thanks for sharing. Hi Mark, The IO:******************************** token could be found by examining the DOM or could be deduced knowing that it is in fact the sys_id of the variable to be styled prepended by the suffix IO:. You should not be receiving these and we will turn twitter.com/i/web/status/9. Cause For variables that pull up data from Choice (sys_choice) table, if This List type field references a custom table that has a single . Once you have your credentials, you can install the ServiceNow Collection by running the following command: $ ansible-galaxy collection install servicenow.itsm. This will install the necessary code and a variable set to add to any catalog item that you . Having trouble with them, and your script. In this example, I reworked the Variable SSN Widget mentioned earlier to make a phone number widget. I have styled the service catalogue globally using html tag inside the closing jelly tag on these UI pages: catalog_home (styles the SC overview) Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. Nice. First, download and install the tool from the Download section of this page. Id like to add a link to allow users to preview the catalog items that they are selecting. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. Heres my specific work example: I created a List field, There is a good wiki article about HTML fields in. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Sample code to restart servicenow workflow, ServiceNow | Make all the variables read only in the RITM view, ServiceNow workflow A sample Script to update all the catalog tasks with work notes, How to set Service Catalog Item variable value in ServiceNow workflow, Credential Management in ServiceNow discovery, Parse the CSV file upload in ServiceNow Service Portal, Establish Communication between two widgets in ServiceNow Service Portal. . For the Client Script on the Catalog Task table, I have the following: Create a new service connection of ", You would use this if you have a record producer that has a Select Box where the, Making the field. This is one of the most helpful, yet simple widgets. By default, these Help Text sections are collapsed when the service catalog item loads. Re-creating the same variables for different Catalog Items. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! this script is not working, Interesting. The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. It is working with other types, but it seems checkboxes are special. The problem Ive always had with them is that the system wants to group them all together and gives. The help text boxes can be formatted with straight html. That error indicates youre attempting to get a control that doesnt exist on the form. How to create a variable that can validate phone number formats - Support and Troubleshooting. You did such an amazing job. Saved me plenty of hours as a novice coder! Hi Tim. Contact sales: https://www.glidefast.com/contact Learn more: https://www.glidefast.com Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw Discover more insider knowledge: https://www.glidefast.com/blog Follow us on social media! LinkedIn: https://www.linkedin.com/company/glidefast Twitter: https://www.twitter.com/glidefast Instagram: https://www.instagram.com/glidefast Facebook: https://www.facebook.com/glidefast Instructions for performing this customization are outlined on the ServiceNow wiki. Well done. The goal is to help others save a lot of time and avoid making the same mistakes. Once I got the name correct, everything worked as it should. Can you tell me how you actually implement this? 8 hours ago It even respects catalog UI policies, enforces mandatory variables, and more. I created a UI Poicy to do so sucessfully on the Requested Item. Hopefully this will get fixed but until then heres a workaround using the same example above. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. Users configure their requests by answering a series of questions. The first screenshot shows a catalog item macro variable type. The way that these variables works has always bothered me. The visual representation of a variable in the Flow Designer user interface is a data pill. }, In my UI Policy, also on the Catalog Task table, I have the condition set as Request item.Item is Special Order Item, and the Action is: Field name = request_item.u_special_order_comments and Visible = True. If you wanted to change the text for a variable called comments, you could do it similar to the reference field method above, like this. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations on their CMDB assets. If you go into it as a window, it will fill the full page and look like a long sentence across the page. Is there a way to amend the field label? It is also helpful in building new variable types that dont currently exist. It seems that Helsinki breaks the style.width setting on catalog forms. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. This only seems to work on the Request itself, not on the RITM or CTASKs that also reference the variable. But, if the user toggles the Help, I can not tell what state the Help is in. In the Client script, allow the HTML variables (Type 23) to be included in the filtered list to be displayed. Youre correct that they dont support HTML anymore. I must have missed a step here. On the first time, you can commit and save to the master branch without running the pipeline yet. Any Other Way to do this things. They can be displayed on the Requested Item and Catalog Task forms after an item has been ordered. how? If anybody else can figure it out Id love to post a solution here. Known synonyms are applied. The following table lists the task operations that you can configure for the supported ServiceNow objects:. com.glideapp.servicecatalog_cat_item_view (styles recProducer forms and other SC forms great for ESS iframes) g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); Im also working in Helsinki and your suggestion of using the following syntax g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); doesnt seem to work. CatalogClientScript.setOnChangeVariable (String sys_id) Runs the catalog client script when a variable value is updated. Here is my code I used in both a Catalog Client and Client Script: function onLoad() { Im pretty sure Ive got the script right but theres no change to my form. Then you simply apply the correct CSS style like this, Here are some common styles Ive seen used in the past, One thing to watch out for is reference fields.
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